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Only discuss issues or suggestions when face to face, not over the phone. | Have a range of scripted responses to use to open the discussion. |
start conversations with positives and praise before any other suggestions | maintaining consistency |
The parent can refrain from making suggestions or hints at problems; focus on just having a conversation | Slow fade in of questions |
create new DRI task for this context | reinforcement of goal directed behaviour |
Have the parent write suggestions, comments, or complaints following a session instead of discussing it over the phone. | Begin with writing suggestions, comments, or complaints after every session, read then prioritize. Feedback from parents on a weekly basis. |
Redirect conversation to how the parent would handle it or if this is too aversive, redirect conversation to more neutral topics. | Failure to redirect means now the adult has to listen to the problem. |
ask what do you think | decrease bringing up problems |
the adult could ask first why tha parent makes this syggestion | |
Anytime parent gives advice or makes unwanted statement, don't respond, take 1-3 deep (quiet) breaths | Decide on a set phrase to respond to parent "oh, that's an idea" or " that's an interesting way to look at it " and then stick with it. |
Change the location to a relaxing view and comfortable seat with a preferred food or drink while on the phone with the parent. | Plan to pay yourself a dollar and take a drink or eat a bite of the snack every time the trigger is initiated during the conversation. |
Think about what the parents has offered and thank them. Dicus ways there might be an ability to add ome f th parents thoughts. | |
before responding count till 10 | |
start with what the adult wants to improve on. | suggest an easy task |
not answer phone conversations | learn alternative responses to responding defensively |
Put something in mouth after suggestion | Reinforce after call if no defensive response is made during call |
make different comments its | change the sd |
Use self calming strategies and take a moment before responding | Reinforce with a preferred activity for increasing successful conversations |
Suggest that the parent start with a positive comment before bringing up a problem. | The adult will be forced to shift their defensive stance to respond to the positive and may be in a better position to discuss changes or problems. |
present the suggestions in a written format so the parent has time to pause before responding | |
Say "Thank you, I'll think about it" and then change the subject | Mindfulness exercises |
Change the approach on the problem (asking if the person wants to speak about the problem or needs help to provide choices) | Can prime ahead of time of what the person can do (seek assistance etc.) |
Sedentary behavior | Great food for thought! |
start by making good comments about the situation and ask for their perspective before talking about a problem | thanking or praising the person for their appropriate participation |
Listen to parents suggestions without being defensive or change type of communication | Reward for listening to parents without responding defensively |
wait before responding to give time to think defensive thoughts and move them to side for more functional and professional thoughts | count to ten before answering or take deep breath before responding |
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