How might data be collected for this target response?Look at permanent product for what was collected. Provide feedback and identify clear expectations for how much data is to be colected.
Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.

Observe the staff in person, identify how many goals should be run at first.