PDC_App3 View

How might data be collected for this target response?	Target Response Example: Let’s assume the target response is "BIS accurately completes and submits treatment notes within 24 hours of session completion." Data Collection Methods: Permanent Product Review – Track the date and time stamps on submitted treatment notes against session logs. Electronic Monitoring Systems – Use data from STS Connect or other internal platforms to automate compliance tracking. Supervisor Checklists – Weekly reviews of note submission status by a mentor or lead. Self-Monitoring Logs – BIS staff logs when they complete and submit notes. Random Spot Checks – Conduct periodic reviews to verify timely submission and accuracy.
Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.	The interventions below are ordered from least to most restrictive/intrusive: Clarification and Job Aids Provide written expectations and visual aids (e.g., flowcharts, checklists). Clarify deadlines and where/how to submit. Environmental Prompts and Reminders Use calendar alerts, email reminders, or posted cues at the workstation. Modeling and Peer Support Assign a peer mentor to model correct procedures and time management. Schedule opportunities to shadow compliant staff. Self-Monitoring Tools Provide tracking sheets or dashboards for BISs to monitor their own submission timelines. Performance Feedback Supervisors review submission data and provide specific, timely feedback. Highlight both accurate and late/incomplete submissions. Incentives or Reinforcement Provide informal (praise) or formal (gift cards, recognition) reinforcement for consistent compliance. Coaching or Retraining One-on-one coaching to address persistent issues. Review expectations and conduct booster training. Performance Improvement Plan (PIP) A formalized, documented plan including deadlines and check-ins. Administrative Action If performance does not improve, consider administrative consequences (e.g., probation, termination).

How might data be collected for this target response?

Target Response Example: Let’s assume the target response is "BIS accurately completes and submits treatment notes within 24 hours of session completion." Data Collection Methods: Permanent Product Review – Track the date and time stamps on submitted treatment notes against session logs. Electronic Monitoring Systems – Use data from STS Connect or other internal platforms to automate compliance tracking. Supervisor Checklists – Weekly reviews of note submission status by a mentor or lead. Self-Monitoring Logs – BIS staff logs when they complete and submit notes. Random Spot Checks – Conduct periodic reviews to verify timely submission and accuracy.

Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.

The interventions below are ordered from least to most restrictive/intrusive:

Clarification and Job Aids

Provide written expectations and visual aids (e.g., flowcharts, checklists).

Clarify deadlines and where/how to submit.

Environmental Prompts and Reminders

Use calendar alerts, email reminders, or posted cues at the workstation.

Modeling and Peer Support

Assign a peer mentor to model correct procedures and time management.

Schedule opportunities to shadow compliant staff.

Self-Monitoring Tools

Provide tracking sheets or dashboards for BISs to monitor their own submission timelines.

Performance Feedback

Supervisors review submission data and provide specific, timely feedback.

Highlight both accurate and late/incomplete submissions.

Incentives or Reinforcement

Provide informal (praise) or formal (gift cards, recognition) reinforcement for consistent compliance.

Coaching or Retraining

One-on-one coaching to address persistent issues.

Review expectations and conduct booster training.

Performance Improvement Plan (PIP)

A formalized, documented plan including deadlines and check-ins.

Administrative Action

If performance does not improve, consider administrative consequences (e.g., probation, termination).