How might data be collected for this target response?Ask staff to self-monitor data collection at the end of each day, BA also monitors/ measures on each visit
Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.

use of a self-monitoring tool
posting graphic feedback of group
delivering specific performance feedback to individual employees