How might data be collected for this target response?collect data on how often the consumer protocol is followed, how much the staff are talking to each other instead of with clients
Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.

- have a meeting with the staff and let them know what has been observed and how it is not appropriate. Sometimes this is enough for staff to change their behaviour.

- Implement a token reward system for staff who implement consumer protocol often and accurately and interact more with the clients instead of other staff

- Implement a punishment system for staff who continue not following protocols. Perhaps 3 demerit points result in termination.