How might data be collected for this target response? | collect data on how often the consumer protocol is followed, how much the staff are talking to each other instead of with clients |
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Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured. | - have a meeting with the staff and let them know what has been observed and how it is not appropriate. Sometimes this is enough for staff to change their behaviour. - Implement a token reward system for staff who implement consumer protocol often and accurately and interact more with the clients instead of other staff - Implement a punishment system for staff who continue not following protocols. Perhaps 3 demerit points result in termination. |