Problem-solving step Your response Response example
Identify the problem

Ken is overloaded

Ken’s responsibilities have increased but no room has been made in his schedule.
Relevant ethical codes


5.02 Supervisory Volume – Ken’s volume of supervision has exceeded his ability to be effective.
Consider dimensions of the problem

Ken was able to balance things previously, but now he has cancelled meetings and re-scheduled supervision.

Ken has responsibilities to both his clients and his trainees. His workload has exceeded his ability to be effective as a supervisor.
Consider courses of action & potential consequences

Ken can connect with his company and let them know what he is experiencing. He can consult with other BCBA supervisors.

Decrease client caseload – Ken could take a look at his client caseload and see about transferring some cases to a colleague. This course of action would affect the most people, as his clients’ families, support staff, and school/work personnel have relationships with Ken.
Select a course of action

Pull back on workload, ask for help, ensure that client and trainees are getting needs met.

Ken considers how the standards encourage trainees to work with more than one supervisor. He asks his director about bringing in an additional BCBA to help with supervision.
Implement and evaluate course of action

Yes, if Ken was able to work less, he could ensure that he is provided adequate supervision to his trainees and his client.

The director was responsive to Ken’s request. There was a part-time BCBA who had availability and interest in becoming a supervisor. Moving forward, the supervision case assignments will be adjusted to allow for more room in Ken’s schedule.