How might data be collected for this target response?Look at expectations, knowledge of purpose, job aides, reminders, and fit for the position
Identify an intervention, or set of interventions, based on the PDC-HS data.

Ensure that the counselors are aware of the expectations, have knowledge of the reason for the antecedent interventions, have the reference documents they need, there is a process in place for reminders and they are a good fit for the position.