How might data be collected for this target response?In vivo observation and checklist for staff manager or staff to complete when BA offsite
Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.

checklist of expectations as part of role and review at meeting with training for staff re the clients protocol
Use BST training to ensure staff are familiar and trained with protocols
Use technology if easier to record data
Have manager set up reminders to staff on duty to complete data sheet
Reinforce data sheet completion with lottery system or other reinforcement system that fits the context