How might data be collected for this target response?using checklist, job aids to complete task
Identify several interventions that might help improve response rates. Place them in order with the least-restrictive at the top so that the interventions may be introduced systematically, adding more restrictive / less favorable interventions after the outcomes of less restrictive options have been measured.

identifying first if is a problem of cant do or wont do
then train again using BST if possible
lastly use feedback/reinforcement to bad/good performance