| Which of the following apply to this problem scenario? |
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| Identify some solutions that might work for this problem. Be as specific as you like, adapting course solutions so they fit the problem best. | Task modification & role alignment Add occasional customer-facing micro-tasks within stocking duties (e.g., helping a customer find an item, greeting shoppers at the aisle). Create a hybrid schedule where part of the time is stocking, part involves assisting baggers or organizing carts near checkout. Distraction management strategies Use visual task checklists that John can reference to stay on track. Implement a “finish-then-socialize” rule reinforced with a token or point system — complete a set number of tasks before brief social interaction. Practice ignoring distractions through role-play before work shifts. Motivation pairing Embed short social interaction breaks as natural reinforcers after task completion. Allow him to work alongside a friendly, task-focused peer to balance engagement and productivity. Skill building for long-term goals Begin training in customer service skills so he’s working toward his desired checkout position. Teach job flexibility — understanding that various roles (like stocking) are stepping stones to customer-facing jobs. Collaboration with placement coach Share observation data on distractions and strengths. Adjust performance expectations and success measures based on individualized goals, not only typical productivity metrics. |
