Which of the following apply to this problem scenario?
  • Inclusion context is not an ideal fit
  • Teaching formats not adapted to the learner
  • Program supports are needed
  • Adaptations are needed
Identify some solutions that might work for this problem. Be as specific as you like, adapting course solutions so they fit the problem best.

Reframe Job Expectations with a Strengths-Based Lens
Identify socially valid ways John can interact with others within his current role (e.g., helping customers find items, greeting staff in passing).

Develop a “stocking and greeting” role, where he is coached to say a brief hello to customers and then return to task — reinforcing both social interaction and task engagement.

2. Create Clear Work Routines and Visual Supports
Use a visual task checklist with built-in “pause points” where John can look up or take a short break, reducing the urge to self-initiate distractions.

Teach and rehearse “on-task” behavior scripts:

“If I want to talk, I wait until I finish my task.”

“I can wave or say hello, but I go right back to work.”

3. Reinforce Dual Goals: Social Engagement & Task Completion
Use a self-monitoring system where John tracks when he completes X amount of shelving without losing focus, and earns a brief "customer interaction" break (e.g., helping bag for a few minutes or shadowing the cashier).

Use reinforcement to encourage "task-first, then interaction".

4. Adjust the Placement Gradually
Explore the possibility of shaping toward a more social role:

One day per week shadowing a greeter, bagger, or cart collector

Having John rotate between stocking and a light public-facing task

Ensure the community-based instruction (CBI) plan includes job matching to long-term interests (e.g., customer service, cashier support).

5. Coach the Placement Staff
Provide coaching for the job coach or placement manager on:

Reinforcement strategies for balancing task completion and social needs

How to redirect in a way that honors John’s enthusiasm rather than punishing it