Problem-solving steps 9-11

A behavior analyst was new at a job when she accidentally made a mistake that lead to a breach of confidential information. She caught her mistake and took all the necessary steps to inform everyone involved, correct the issue, and take steps to make it less likely to occur in the future. Later on that year, she received an inquiry from the BACB asking about the incident. The behavior analyst was able to provide a general description of her response but could not produce specific details.

Which step describes her mistake?

A supervisor is visiting a client when the parent pulls him aside and expresses discomfort with the RBT’s informality and lack of professionalism in her home. The supervisor tells the RBT to cut it out and writes a formal warning, per his company’s disciplinary system. Weeks later, the supervisor follows-up with the parent, who reports that the RBT problem behaviors have continued.

Which step of the decision-making process might address the supervisor’s error?

When a school district threatens to remove one of Jack’s students from his private school placement, he presents a strong case at the next meeting for why the client’s placement should not change. He creates a detailed report that includes a lot of carefully graphed data. At the end of the meeting he feels confident that he addressed the issue and never follows-up. Months later, Jack is shocked to hear his client is back in a district classroom with staff who are not trained to address his educational needs.

Which step of the approach did Jack miss?