|Feedback step||Your response||Response example|
|Did the supervisor describe the ineffective performance and the desired performance?||
Yes, the supervisor provided feedback until mastery criterion is met.
|Yes the supervisor described the desired performance|
|Did the supervisor provide rationale and instructions for the desired performance?||
It does not specifically state that supervisor provided rationale, but yes, he did provide a checklist as the instructions.
|Yes the instructions were provided in the procedural checklist but perhaps the supervisee needed more on the rationale; why training with the exact procedure is so critical for quality service delivery.|
|Did the supervisor model the correct performance?||
It is implied… “they then rehearse the training”
|Did the supervisor provide opportunities for the supervisee to practice the desired performance?||
|Did the supervisor provide feedback again, and follow-up as necessary?||
Yes. Supervisor would need to schedule follow-up to review training staff.
|Yes, they practiced to mastery. However, follow-up to the natural environment was needed. Unlike skills that the trainee uses with clients, the skill of training professionals involves an entirely new context and the trainee required extra support to generalize the skill to an actual staff training.|